Terms of Service

1. About Raite

Raite is an intercity ride-sharing platform based in Savannah, Georgia. We connect drivers traveling between cities with passengers looking for affordable, reliable intercity rides. Raite is NOT an on-demand taxi or ride-hailing service.

2. User Accounts & Roles

Users can register as a Passenger or a Driver. Drivers must submit a valid driver's license, proof of rideshare insurance, and vehicle information (2015 or newer). Driver accounts require admin verification before claiming routes or posting trips.

3. Pricing

• Official routes have fixed prices per seat (e.g., SAV→ATL $85, SAV→JAX $55, SAV→CHS $45)
• Intermediate stops available at segment prices (e.g., SAV→Macon $50)
• Free trips (driver-posted): prices must be within ±25% of official route prices for known routes, or $0.50/mile for custom routes
• Luggage: backpacks free, medium bags $10, large suitcases $20
• Prices are transparent and shown before booking

4. Commission & Payouts

Raite retains a 15% platform fee on each booking. Drivers receive 85% of the total fare.

5. Route Rules

• Official intercity routes run between Savannah and Atlanta, Jacksonville, and Charleston
• Intermediate stops include Macon, Brunswick, and Beaufort
• Routes operate any day of the week
• Drivers can also post free trips on official or custom routes
• Passengers book seats in advance — no on-demand rides

6. Cancellation Policy

• More than 48 hours before departure: Free
• 24 to 48 hours before: $5.00 fee
• 12 to 24 hours before: $10.00 fee
• Less than 12 hours or no-show: $15.00 fee

7. Benefits & Rewards

Raite offers loyalty rewards, round-trip discounts, and referral credits. Benefits are non-transferable and are applied automatically at checkout. Only one benefit may be used per booking. Referral credits expire after 90 days. Maximum discount per booking is $15.

8. Safety & Insurance

All drivers must maintain valid rideshare insurance and drive vehicles from 2015 or newer. Raite verifies driver documents before allowing route claims or trip posts. Passengers and drivers can rate each other after each ride.

9. Shared Responsibility

Ride-sharing involves shared responsibility. Passengers must be at the designated pickup point on time. Drivers must follow the published route and schedule. Both parties are expected to behave respectfully.

10. Contact

For questions about these terms, contact us at [email protected].